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Clerical / Industrial Staffing
Clerical / Industrial Positions | Quality and Testing

Light Industrial Quality and Testing

Candidate quality is ensured through comprehensive screening and testing.  We use a variety of tests to determine a candidate's skill level.  Tests available in English and Spanish include:

  • Comparison and Matching
  • Counting and Stacking
  • Rulers and Measurements
  • Basic Math
  • Shipping & Receiving
  • Dexterity
  • Reading Invoices
  

Clerical Quality and Testing

Candidate quality is ensured through comprehensive screening and testing.  Prove-It Testing is used to measure candidate skills.  Some of the tests that can be used are listed below:

Call Center Tests
  • Call Center 911 Operators
  • Call Center Advanced Spelling [audio]
  • Call Center Basic Spelling [audio]
  • Call Center Consumer Collections
  • Call Center Customer Service Scenarios [audio]
  • Call Center Customer Service Survey
  • Call Center Data Entry [audio]
  • Call Center Environment [audio]
  • Call Center Inbound Sales Skills
  • Call Center Listening Skills [audio]
  • Call Center Math
  • Call Center Outbound Sales Skills
  • Call Center Reference Manual [audio]
  • Call Center Retention [audio]
  • Call Center Spanish-English Bilingual [audio]
  • Call Center Technical Support [audio]
  • Call Center Telephone Etiquette
  • Call Center U.S. Cities Spelling [audio]
  • Call Center U.S. Geographical Locations
  • Call Center U.S. State Abbreviations [audio]
  • Call Center World Geography
  • French Canadian Call Centre Customer Service Survey
  • French Canadian Call Centre Telephone Etiquette
  • Spanish Call Center Customer Service Survey
  • Spanish Call Center Telephone Etiquette
 Microsoft Office Tests (in English, French, German, Italian, Portuguese, Spanish)
  • Microsoft Access
  • Microsoft Excel - Normal User
  • Microsoft Excel - Power User
  • Microsoft Excel - Whole Test
  • Microsoft FrontPage
  • Microsoft Internet Explorer 5.0
  • Microsoft Internet Explorer 6.0
  • Microsoft Office Integration
  • Microsoft Outlook
  • Microsoft PowerPoint - Normal User
  • Microsoft PowerPoint - Power User
  • Microsoft PowerPoint - Whole Test
  • Microsoft Windows
  • Microsoft Word - Advanced Documents
  • Microsoft Word - Normal User
  • Microsoft Word - Power User
  • Microsoft Word - Whole Test
  • Practice Typing - General [1 Minute Hardcopy]
  • Practice Typing - General [1 Minute Onscreen]
  • Typing - General [1 Minute Hardcopy]
  • Typing - General [1 Minute Onscreen]
  • Typing - General [3 Minutes Hardcopy]
  • Typing - General [3 Minutes Onscreen]
  • Typing - General [5 Minutes Hardcopy]
  • Typing - General [5 Minutes Onscreen]
Additional tests include categories such as Accounting, Legal, Healthcare, and other Software tests.